Product support
Backup imports, export questions, purchases, and license activation.
support@messageharvest.comVolume licensing
For 25 or more source iPhones, invoicing, or an organization’s licensing needs.
sales@messageharvest.comInclude enough detail to help.
- Your MessageHarvest version and macOS version.
- Whether your Mac uses Apple Silicon.
- Whether the backup came from Finder, iTunes, or the in-app workflow.
- The exact error and the step where it appeared.
- For a purchase question, the email address used at checkout.
You do not need to send your message archive or backup password in your initial support request. Remove private conversation details from screenshots.
Useful starting points
- Check system requirements and backup compatibility.
- Create a backup and export your first conversation.
- Save messages as a PDF.
- Read the license and refund terms.
Privacy requests
Contact support@messageharvest.com for privacy questions or requests relating to your account data. See the privacy policy for details.